Why Volunteers Need Ongoing Education

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As I research volunteer programs at nursing homes around the country, I see many innovative orientation classes for new volunteers. I also discover ingenious ideas for volunteer appreciation events. What’s often missing, however, is ongoing education for those priceless volunteers.

Why is ongoing education so important?

• It’s easy to forget topics presented during initial orientation when participants are bombarded with so much information.
• This is a great opportunity for volunteers to discuss experiences, share ideas, and ask questions.
• It helps people understand that their role is important and that they are a valuable part of the team.
• Techniques and theories are always changing. This is an opportunity to update everyone on the latest trends in long-term care.
• It strengthens the relationship between volunteers and their supervisors.
• Volunteers enjoy getting to know each other better in an informal setting.
• It helps volunteers stay interested and motivated.

What are possible topics to cover during these meetings?

• Reinforce basic information such as the importance of handwashing and following HIPPA rules.
• Provide more specialized training for roles such as supporting residents who are dying, or communicating with residents living with dementia.
• Invite managers to interact with volunteers and get to know each other better.
• Ask volunteers, staff, and residents to suggest topics that they believe are useful to volunteers.
• Invite organizations such as hospice or the Alzheimer’s Association to provide education.
• When the topics are pertinent, include volunteers in the classes you provide for paid staff.

How can we encourage volunteers to attend ongoing education sessions?

• Share how the topics will help make their role more enjoyable and valuable.
• Make it fun by including such things as games, funny videos, or skits.
• Offer rewards for attendance such as food, prize drawings, or awards.
• Ask for input to assure meetings are held at times that are convenient for participants.
• Be sure the presenter is enthusiastic!
• Make the classes more personal by sharing volunteer stories and positive comments from your residents and staff.
• Encourage audience participation, but be careful not to embarrass anyone.
• Ask for feedback from volunteers and adjust future classes accordingly.

How do you provide ongoing education for volunteers at your facilities? I would love to see your suggestions in the comment section.